Lubbock Times

The VA Amarillo Health Care System, subsidiary 504BY in Lubbock, Texas, scheduled 11,245 pending appointments during the period ending December 1, according to data collected from the U.S. Department of Veteran’s Affairs.

Of the total number of appointments, 10,196 had a wait time of 30 days or less (90.7%) and 1,049 appointments (9.3%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA's data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

The VA explains on its website that when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who do not have service-connected disabilities and earn a higher income are placed in the lower priority groups.

Facility Code	Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
504	Amarillo	30,000	26,180	3,820
504BY	Lubbock	11,245	10,196	1,049
504BZ	Clovis	1,010	973	37
504GA	Childress	47	39	8
504HB	Dalhart	37	37	0

Source: U.S. Veteran's Administration